Refund Policy

Last updated: September 23, 2026

We want this to be simple: you pay for what we deliver. This policy forms part of our Terms of Service.

1. If we don't deliver, you get your money back

• Nothing delivered. If delivery has not started (for example, we could not reach your account), you can ask for a full refund.
• Partly delivered. If we can only deliver part of your order, we refund the part that was not delivered, in proportion to the package price. For example, if you ordered 1,000 followers for $49 and we could only deliver 600, we refund $19.60.
• Engagement feature. If we permanently stop providing likes and views on new posts during your 12 months for reasons on our side, contact us and we will offer a fair partial refund or equivalent service.

Before refunding, we may first try to complete delivery, if you are happy for us to do so.

2. What we don't refund

• Followers that have already been delivered, if you have simply changed your mind. (EU and UK consumers, see section 4.)
• Followers, likes or views later removed by Instagram, or followers you removed yourself. Where refills apply, we will top up drops instead (see section 3).
• Orders we could not deliver because the account was private, deleted, renamed without telling us, or entered incorrectly at checkout, unless you contact us so that we can fix it and deliver. If delivery is then still impossible, we refund the undelivered part.
• Results we never promised, such as reach, organic engagement, comments, messages or sales.

3. Drops and refills

If your follower count falls after delivery, the remedy is a free refill rather than a refund. Request one from the Your order page, at most once every 7 days, while your account is public and your order still exists in our records. Refills cannot be processed for private, deleted or suspended accounts. If you changed your Instagram username, email [email protected] with your order ID and your old and new usernames, and we will update your order first.

4. EU and UK consumers

At checkout you ask us to start delivery immediately and acknowledge that you lose your 14-day right of withdrawal once the service has been fully performed. If you withdraw within 14 days and before delivery is complete, we stop delivery and refund the undelivered part (or the full amount if nothing has been delivered yet). Details are in section 7 of our Terms of Service.

5. How to request a refund

Email [email protected] with your order ID and the Instagram username on the order. We aim to reply within 2 business days. Approved refunds go back to the original payment method through Stripe, usually within 5 to 10 business days, depending on your bank. Refunds are made in US dollars for the amount charged; we are not responsible for exchange-rate differences or fees charged by your bank.

6. Chargebacks

Please contact us before opening a dispute with your bank; it is almost always faster. If a chargeback is opened, the engagement feature and refills for that order are paused while it is open, as explained in section 8 of our Terms of Service.

7. Your legal rights

This policy does not affect any rights you have under consumer protection law that cannot be excluded.